Spaces that feel right the moment you walk in.
Turnover cleaning and property care for short-term rentals in Louisville, Kentucky and Southern Indiana. We prepare your property for the next guest, and tell you when it is ready.
Serving Louisville, Kentucky and Southern Indiana
What we do
Three kinds of work, done to one standard
Most of our work is turnovers. The rest is the deeper, less frequent work that keeps a property from slowly drifting away from the photographs in its listing.
Short-term rental turnovers
Between one guest and the next. Beds stripped and remade, linens changed, kitchen and bathrooms returned to standard, and the property reset to the state your listing photographs promise. Scheduled against your real checkouts and check-ins, not a guess.
Deep cleaning
The work that does not need doing every week and shows badly when it is never done: showers taken back to clean, baseboards, door frames and windowsills, and the undersides of furniture where dust settles out of sight.
Move-in and move-out cleaning
A property emptied and returned to a condition somebody would be glad to move into, or prepared before a new occupant arrives. One-off work, priced for the property rather than by the hour.
Tell us about the property
Where it is, how many bedrooms and bathrooms, and how often you need it. The form at the bottom of this page is enough to start.
We see it before we quote
We walk the property first, so the quote reflects your property rather than an average of everybody else’s.
We agree a standard in writing
Your property gets its own checklist, not a generic one. Anything particular about it — a stiff lock, a linen cupboard, the way the sofa bed goes back — is written down so it is done the same way every time.
We work from your calendar
We take your booking calendar, so turnovers are scheduled against real checkouts and the house is ready before the next arrival. You are told when it is done.
Why work with us
We bring clarity to every space we care for
Clarity is the thing we care most about. Most problems with cleaning are not really about cleaning — they are about nobody being sure what was agreed, what was done, or when.
Clear expectations
A written checklist for your property, agreed before we start. You know what is included, and so do we.
Attention to presentation
A property is not finished when it is clean. It is finished when it is ready to be walked into.
Reliable communication
You hear from us when the property is ready, and you hear from us when something needs your attention — a supply running out, a fitting that has worked loose.
Respect for the space
Access codes and entry details are handled carefully and kept to the people who need them. Your property is somebody’s home, including when it is between guests.
Consistent standards
The same checklist every time, worked by a team who already know your property. Consistency is the whole product.
Fair pay for the people doing the work
Our cleaners are paid properly and they stay. That is why the person in your property next month is likely to be the person who was in it last month.
About
Founded by someone who hosts
Luminous Host Solutions was founded by Emma Suárez, who runs the company and hosts short-term rentals of her own.
She knows what it is to look at a calendar on a Friday afternoon and need a property ready before a four o’clock arrival — and what it costs when it is not. That is the standard the company works to, and it is why so much of how we work is about being certain rather than hopeful.
We are a small team working in Louisville and Southern Indiana, and we would rather be the right fit for a handful of properties than a passable one for a hundred.
Our work
Properties, ready
Properties we prepare, photographed ready for the next guest.
Client reviews
What owners say
Emma has been doing the turnover of my property for 5 years now. She is spotless, detail oriented and very punctual. We have amazing 5-star reviews thanks to her services. She is great, and highly recommend!
Our first cleaning with Emma was great! She is professional, asks questions about preferences, and notices when things need to be addressed. We are looking forward to working with her!
Where we work
Louisville, Kentucky and Southern Indiana
If your property is in or around Louisville or just across the river in Southern Indiana, ask us. If it sits outside that, ask anyway — we would rather tell you honestly than have you guess.
Questions
Before you ask
What areas do you cover?
Louisville, Kentucky and Southern Indiana. If you are near the edge of that, ask — we will give you a straight answer.
Do you only work with short-term rentals?
Turnovers are most of what we do, but not all of it. We also take deep cleans and move-in or move-out work, including for properties that are not rentals.
How do I get a quote?
Use the form at the bottom of this page. We will come back to you to arrange seeing the property, and quote once we have.
Why do you need to see the property first?
Because properties differ more than their bedroom counts suggest. A quote given without seeing a property is a guess, and guesses get corrected later, which is unpleasant for everybody.
How do you know when my property needs cleaning?
We work from your booking calendar. You share it once, and turnovers are scheduled against real checkouts and check-ins rather than you having to tell us each time.
Will it be the same people each time?
Wherever we can, yes. A cleaner who already knows a property does better work in it, so we keep properties with the same people.
Are you insured?
Yes. Luminous Host Solutions carries general liability insurance, and we will send you a certificate of insurance on request.
Do you bring cleaning supplies and linens?
No — the owner provides cleaning supplies and linens, kept at the property. We tell you through the app when something is running low, so you are not finding out from a guest.
How much notice do you need?
There is no fixed notice period. Send us a quote request and we will tell you honestly what we can take on and when.
What if I need to cancel a cleaning?
With at least 24 hours’ notice, no charge. Inside 24 hours it is charged in full, because the cleaner held the day for your property and turned down other work. A guest moving or cancelling their stay is different — your calendar tells us and the cleaning moves with it, free, with nothing for you to do.
Get started
Request a quote
Tell us about the property and we will come back to you. Nothing here commits you to anything.